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Orders
Below are some of are common questions about orders
How much is shipping?
We may offer Free shipping through certain email offers. We ship worldwide usingUSPS. Most items will arrive in about 15 - 20 calendar days. If you're still not sure, just email us. We're happy to help
I ordered 2+ items, but only received one... where's my order?
We have a large assortment of products not stocked in house, when you order multiple items at a time, they may be shipped separately so they get to you faster. You may receive one item before the next. So don't panic if you don't receive all of your items at once…they are on the way :)
Why have I not received any order confirmation details?
Most times this is because our customers have accidentally entered their email in wrong. Throughout the process we send 3-4 emails, including an order conformation, a fulfillment notice, and a shipping notice.
Shipping & Returns
Below are some common questions about shipping, returns, and exchanges
How long does it take for an order to arrive?
This depends on the product ordered. Most items will arrive in about 15-20 calendar days. If you're still not sure, just email us. We're happy to help.
What is your refund policy?
All of our products are carefully inspected for quality to ensure that we give our customers only the very best. We provide 100% satisfaction refunds on all retail ítems (this offer is not applicable on free+shipping products)
What is your return policy?
This is an example of a response that you might give. It's good to be as thorough as possible in responses as that has a tendency to improve trust overall.
How do I cancel my order?
To cancel your order please email us within 12 hours of ordering at info@ceramicscreative.com
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